rr111 Privacy Policy

1.Introduction

rr111 ("we", "us", "our", the "Platform") operates the online casino and sports betting website accessible at https://rr111.club. We are committed to processing your personal data responsibly, transparently, and in accordance with applicable data protection principles. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

By registering an account with rr111 or by using the platform in any way, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use the platform. This Privacy Policy should be read alongside our Terms & Conditions, which are incorporated by reference.

✦Our Privacy Commitments at a Glance

The cards below summarise our core data protection commitments. Full details are provided in the sections that follow.

2.Data We Collect

rr111 collects personal data in the following categories, depending on how you interact with the platform:

• Registration data: mobile number, username, date of birth (used to verify you meet the 21+ minimum age requirement), and country of residence.
• Identity verification data: copies of government-issued ID documents, proof of address, selfie photographs — collected only when KYC verification is required.
• Payment data: mobile wallet numbers (bKash, Nagad, Rocket, Upay), transaction references, and deposit/withdrawal amounts. rr111 does not store full payment card numbers.
• Gaming activity data: bet history, game session data, win/loss records, bonus usage, and responsible gaming limit settings.
• Technical data: IP address, device type, operating system, browser type, and session timestamps. This data is collected automatically when you access the platform.
• Communications data: records of support requests, chat transcripts, and emails exchanged between you and the rr111 support team. These records are retained to ensure continuity of service and for quality monitoring.

rr111 does not collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, or health data beyond what is strictly necessary for responsible gaming compliance purposes (e.g. self-exclusion records).

3.How We Use Your Data

rr111 processes your personal data for the following specific purposes:

• Account management: creating, maintaining, and administering your rr111 account, including processing login requests, password resets, and account modifications.
• Payment processing: facilitating deposits via bKash, Nagad, Rocket, and Upay, and processing withdrawal requests to your registered payment wallet.
• Fraud prevention and security: detecting, investigating, and preventing fraudulent transactions, money laundering, account takeover attempts, and other prohibited activities.
• Responsible gaming compliance: enforcing minimum age requirements, processing self-exclusion requests, applying deposit and loss limits, and monitoring account activity for signs of problem gambling.
• Customer support: responding to your support requests, resolving account disputes, and maintaining support records for quality assurance and compliance purposes.
• Platform improvement: analysing aggregated, anonymised usage data to improve the performance, functionality, and user experience of the rr111 platform. Individual player data is not used for this purpose in an identifiable form.

rr111 does not use your personal data for profiling or automated decision-making that produces legal or similarly significant effects on you without human review. Where automated processing is used (for example, in fraud detection), significant decisions are reviewed by a member of the rr111 compliance team before action is taken.

4.Legal Basis for Processing

rr111 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: processing required to perform the contract between you and rr111 — specifically, to provide access to the gaming platform, process payments, and manage your account.
• Legal obligation: processing required to comply with applicable laws, including anti-money laundering requirements, age verification obligations, and tax reporting requirements.
• Legitimate interests: processing necessary for fraud prevention, platform security, responsible gaming monitoring, and the improvement of our services — where these interests are not overridden by your data protection rights.
• Consent: where you have given explicit consent for a specific processing activity (for example, receiving promotional communications). You may withdraw consent at any time by contacting rr111 support, without this affecting the lawfulness of processing carried out prior to withdrawal.

5.Sharing Your Data

rr111 does not sell your personal data. We share your data only in the following limited circumstances, and only to the extent strictly necessary for the stated purpose:

• Payment service providers: mobile wallet operators (bKash, Nagad, Rocket, Upay) receive only the data necessary to process the specific transaction you have initiated. rr111 does not share your full account profile with payment providers.
• Game technology providers: studios such as Evolution Gaming, Pragmatic Play, Spribe, Ezugi, Microgaming, and NetEnt receive session data necessary to deliver the game you have selected. This data is governed by the provider's own data processing agreements.
• Fraud prevention and KYC service providers: third-party identity verification and fraud detection services that assist rr111 in meeting its compliance obligations. These providers act as data processors under contract and may not use your data for their own purposes.
• Law enforcement and regulatory authorities: where rr111 is legally required to disclose personal data in response to a valid legal request, court order, or regulatory inquiry. rr111 will notify affected account holders of such disclosures where it is legally permitted to do so.

6.Cookies and Tracking Technologies

rr111 uses cookies and similar tracking technologies to operate the platform, maintain your session, and improve your experience. The following categories of cookies are used:

• Essential cookies: required for the platform to function correctly, including session authentication, login state persistence, and security token management. These cookies cannot be disabled without affecting platform functionality.
• Analytics cookies: used to understand how users navigate the platform in aggregate, which pages are visited most frequently, and where technical errors occur. Data collected via analytics cookies is anonymised and aggregated before analysis.
• Preference cookies: used to remember your platform settings, such as language preference, so you do not need to re-enter them each visit.

Most mobile browsers and in-app browsers allow you to control cookie settings. Disabling essential cookies may prevent you from logging in or using certain platform features. rr111 does not use third -party advertising cookies or behavioural tracking cookies for ad-targeting purposes.

7.Data Retention

rr111 retains your personal data for as long as your account remains active and for a period after account closure as required by applicable law and our internal compliance policies. The standard retention periods applied by rr111 are as follows: account registration and KYC data is retained for a minimum of 5 years following account closure to satisfy anti-money laundering and record-keeping obligations; payment transaction records are retained for a minimum of 5 years from the date of the transaction; gaming activity records are retained for a minimum of 3 years from the date of the activity; support communications are retained for a minimum of 2 years from the date of the last interaction.

Where rr111 no longer has a lawful basis to retain your personal data, it will be securely deleted or anonymised. Anonymised data that cannot be used to identify you may be retained indefinitely for statistical and platform improvement purposes. You may request deletion of your personal data at any time by contacting rr111 support; however, deletion requests may be subject to legal retention obligations that prevent immediate deletion of certain data categories.

8.Data Security

rr111 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL encryption for all data transmitted between your device and the rr111 platform; encrypted storage for all personal data and payment records held in our databases; access controls that restrict internal access to personal data on a strict need-to-know basis; regular security audits and vulnerability assessments of the rr111 platform and infrastructure; and multi-factor authentication requirements for administrative access to systems holding personal data.

Despite these measures, no internet-based service can guarantee absolute security. In the event of a personal data breach that poses a risk to your rights and freedoms, rr111 will notify affected account holders as soon as reasonably practicable, and in accordance with applicable notification obligations. If you suspect that your rr111 account has been compromised, please contact our support team immediately at [email protected].

9.Your Data Rights

Subject to applicable law, you have the following rights in relation to your personal data held by rr111. To exercise any of these rights, please contact rr111 support at [email protected] with your registered mobile number and a description of your request:

• Right of access: you may request confirmation of whether rr111 holds personal data about you, and a copy of that data in a readable format.
• Right to rectification: you may request correction of any inaccurate or incomplete personal data held about you.
• Right to erasure: you may request deletion of your personal data where rr111 no longer has a lawful basis to retain it. This right is subject to legal retention obligations — certain data categories cannot be deleted until the applicable retention period has expired.
• Right to restriction: you may request that rr111 restricts the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or where you have objected to processing based on legitimate interests.
• Right to object: you may object to the processing of your personal data where rr111 relies on legitimate interests as the legal basis. rr111 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.

rr111 will respond to data rights requests within a reasonable timeframe, and in any event within 30 days of receipt of the request. Where a request is complex or involves a large volume of data, rr111 may extend this period by a further 30 days, with prior notice to the requesting account holder. rr111 will not charge a fee for handling data rights requests unless the request is manifestly unfounded or excessive.

10.Children and Minors

rr111 strictly prohibits access to and use of the platform by persons under the age of 21. The platform does not knowingly collect personal data from persons under 21. If rr111 becomes aware that an account has been registered by or on behalf of a person under 21, the account will be immediately suspended, all associated data will be reviewed, and the account will be permanently closed in accordance with our Terms & Conditions. If you believe that a person under 21 has registered an account on the rr111 platform, please contact our support team immediately.

11.Third-Party Services and Links

The rr111 platform integrates third-party game providers and payment processors whose own privacy policies govern their data processing activities. rr111 is not responsible for the privacy practices of third-party service providers. When you interact with a game provided by a third-party studio, that studio may process session data in accordance with its own privacy policy. rr111 selects third-party service providers carefully and requires all providers to maintain data security standards consistent with our own commitments. Any concerns about the data practices of a specific game provider should be directed to that provider directly.

12.Changes to This Privacy Policy

rr111 reserves the right to update or modify this Privacy Policy at any time. Where material changes are made to the way in which we process your personal data, we will notify you via your registered mobile number or by displaying a prominent notice on the platform for a reasonable period before the changes take effect. The date of the most recent revision is displayed at the top of this page.

Your continued use of the rr111 platform following any update to this Privacy Policy constitutes your acceptance of the revised policy. If you do not accept the revised Privacy Policy, you must cease using the platform and contact rr111 support to close your account and request deletion of your personal data, subject to applicable retention obligations.

13.Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way rr111 handles your personal data, please contact our support team. rr111 takes all privacy inquiries seriously and will respond to your request within a reasonable timeframe. Our support team is available 24 hours a day, 7 days a week.

Contact email: [email protected]. Please include your registered mobile number and clearly describe your privacy request or concern. For data access or deletion requests, please also confirm the account username associated with your request so that we can locate your records promptly.