rr111 Responsible Gaming

Our Commitment to Responsible Gaming

rr111 is committed to promoting responsible gaming across our entire platform. We understand that for the vast majority of our players, gambling is a fun and entertaining pastime. However, we also know that for a small number of people, gambling can become a problem — and we take that seriously.

We have built a suite of responsible gaming tools directly into the rr111 platform so that every player can set limits, take breaks, and access support at any time. These tools are easy to find in your account settings and take effect as soon as you apply them. rr111 strongly encourages all players to engage with these tools proactively — not just when a problem arises.

Responsible Gaming Tools Available on rr111

The following tools are available to all registered rr111 players directly from your account settings. There is no fee, no waiting period for reductions, and no requirement to justify your choices to anyone.

How to Activate Responsible Gaming Tools

Activating any of the responsible gaming tools on rr111 takes less than a minute. Follow these steps:

1. Log in to your rr111 account using your registered mobile number and password.
2. Navigate to Account Settings from the main menu or your profile icon.
3. Select "Responsible Gaming" from the settings menu. All available tools are listed there.
4. Choose the tool you wish to activate, enter your preferred limit or duration, and confirm. The tool takes effect immediately for restrictive actions (lower limits, time-outs, self-exclusion).

Recognising the Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise. The following warning signs may indicate that gambling is becoming a problem for you or someone you know:

• Chasing losses: gambling more in an attempt to win back money that has already been lost, rather than accepting the loss and stopping.
• Spending beyond your means: gambling with money that is needed for essential expenses such as rent, food, bills, or family obligations.
• Inability to stop: finding it very difficult or impossible to stop gambling even when you want to, or when you know you should.
• Neglecting responsibilities: missing work, neglecting family, or failing to meet daily obligations because of time or money spent on gambling.
• Secrecy and deception: hiding your gambling activity from family members, lying about how much you have spent, or borrowing money to gamble without telling others.
• Emotional distress: feeling anxious, irritable, depressed, or restless when not gambling, or gambling as a way of escaping stress, loneliness, or emotional problems.

Protecting Minors — 21+ Policy

rr111 enforces a strict minimum age of 21 for all users of the platform. Age verification is carried out at the point of registration and may be repeated during the account lifecycle. Any account found to belong to a person under the age of 21 will be permanently closed immediately, and any funds held in the account will be handled in accordance with our Terms & Conditions.

If you are a parent or guardian and you believe a minor may have accessed the rr111 platform using your device or account details, please contact our support team immediately. We will investigate the matter promptly and take appropriate action. We also recommend using parental control software on shared devices to prevent underage access to online gambling sites.

Practical Tips for Staying in Control

Regardless of whether you feel you have a gambling problem, these practical habits can help ensure that gambling remains a positive experience for you:

• Set a personal budget before you start playing and treat it as the maximum you are prepared to spend, not a target you aim to win back. Never chase losses.
• Take regular breaks during gaming sessions. Step away from the screen, stretch, drink water, and return only when you feel refreshed.
• Never gamble when you are tired, stressed, upset, or under the influence of alcohol or other substances. Impaired judgement leads to poor decisions.
• Treat gambling as entertainment, not as a source of income. The house always has a statistical edge over the long term — wins are enjoyable surprises, not reliable earnings.
• Use the deposit and loss limit tools in your rr111 account settings to enforce your personal budget. Letting the platform enforce your limits removes the temptation to override them in the heat of the moment.

Get Help — Contact rr111 Support

If you feel that gambling is becoming a problem for you, or if you simply want to set limits and take a break, rr111 support is here to help. Our responsible gaming team is available 24 hours a day, 7 days a week. All responsible gaming requests are handled with complete confidentiality and without judgement.

rr111 does not share responsible gaming requests or self-exclusion records with third parties, except where required to do so by applicable law. If you contact us about a gambling concern, that information is used only to action your request and is not visible to other teams within rr111 beyond those directly involved in handling your case.